Tilghman Trailers · Classic & XL
Built with care.
Backed by support.
12-Month Limited Build Warranty
Understand what your build warranty covers, how separate manufacturer warranties work, and how to request support.
01 · Your Tilghman build
12 months of
build coverage.
This limited warranty applies to new Classic and XL trailers sold directly by Tilghman Trailers under a purchase agreement incorporating these terms. Coverage is provided to the original retail purchaser for 12 months from the documented pickup or delivery date, with any extensions required by applicable law.
Existing signed agreements retain their promised coverage. This page does not reduce rights or coverage under an earlier purchase agreement.
What is covered
- Defects in materials supplied by Tilghman for the interior build.
- Defects in the fabrication or installation of cabinetry, furniture, flooring, walls, and fixtures.
- Defects in plumbing and electrical systems installed by Tilghman.
- Installation defects involving appliances, equipment, and bed systems installed by Tilghman.
Coverage applies when a failure results from a covered defect during normal, intended use.
How we resolve covered issues
Tilghman will assess the issue and repair or replace covered defective materials or workmanship, at Tilghman's option, without charging for covered parts or labor.
Depending on the issue, service may involve troubleshooting, replacement parts, a repair at our San Diego service location, or a coordinated local repair.
Any additional remedy or protection required by applicable law remains available.
02 · The trailer itself
Separate trailer
manufacturer coverage.
The base trailer's manufacturer warranty is separate from Tilghman's 12-month interior build warranty. The following summarizes the trailer coverage listed in our current agreement.
Structure
Covered defects in the frame, hitch, tongue, and welded structural components.
Factory electrical
Covered defects in factory-installed exterior lights, wiring, and trailer electrical systems.
Axles
Covered defects in axle materials and workmanship, subject to rated-capacity limits and the manufacturer's warranty terms.
Brakes & maintenance
Routine brake inspection, adjustment, servicing, and replacement due to wear are owner responsibilities. Any applicable coverage for a manufacturing defect is determined by the manufacturer's written terms.
The written manufacturer warranty for the specific trailer governs eligibility, coverage start date, exclusions, claim procedures, and remedies. Applicable manufacturer warranty documents will be available before purchase and supplied with the trailer. Confirm the coverage for your selected trailer before ordering.
03 · Appliances & equipment
Product coverage.
Installation support.
Appliances and manufactured equipment may carry separate warranties from their manufacturers. These may include the refrigerator, cooktop, water heater, batteries, solar equipment, inverter, air conditioner, diesel heater, bed lift, and other installed equipment.
Coverage duration, exclusions, and claim procedures vary by product. The manufacturer's warranty documents identify the responsible company and available coverage. We will help identify the appropriate claim contact.
Defects in Tilghman's installation remain covered by the 12-month build warranty. Separate manufacturer coverage does not remove any responsibility Tilghman has under this warranty or applicable law.
04 · Care & exclusions
What is not covered.
To the extent permitted by applicable law, this limited build warranty excludes:
- Normal wear, ordinary material aging, and cosmetic damage occurring after delivery that does not result from a covered defect.
- Routine cleaning, maintenance, servicing, and consumable replacement.
- Damage caused by accidents, misuse, abuse, overloading, improper towing, or failure to follow supplied operating instructions.
- Damage caused by inadequate maintenance, improper winterization, freezing, or incompatible power sources or equipment.
- Damage caused by owner alterations, third-party repairs, or owner-installed equipment.
- Water intrusion caused by owner modifications or neglected maintenance.
An alteration or maintenance issue excludes only damage it caused. It does not automatically cancel unrelated warranty coverage. Water intrusion caused by a defect in Tilghman's workmanship remains subject to coverage.
05 · Requesting support
Start with an email.
- Contact us promptly. Email tilghmantrailers@gmail.com when you discover an issue.
- Include the details. Provide your name, invoice or purchase date, trailer VIN if available, a description of the problem, and clear photos or video where practical.
- Prevent further damage. Stop using an affected system if continued use could be unsafe or cause additional damage. Do not attempt unsafe electrical, fuel, or structural repairs.
- Let us coordinate service. We may request troubleshooting information or an inspection, then discuss the appropriate repair method, location, and timing.
Reporting issues during the warranty period helps us assess coverage. Statutory extensions and legal rights remain unaffected.
Request warranty support06 · Repairs & transport
A coordinated
repair process.
San Diego service & local repairs
Service is coordinated from San Diego, California. Depending on the issue, we may arrange replacement parts, a service appointment, or a coordinated local repair. Tell us if the trailer cannot safely or reasonably be transported.
Before booking outside work
Contact us before booking non-emergency outside warranty work or incurring transport costs so we can coordinate diagnosis, repair scope, and costs in writing.
We do not promise reimbursement of voluntarily arranged, unapproved outside expenses, except where required by law. Necessary emergency measures and statutory repair rights are not excluded.
Transport & shipping costs
Responsibility for reasonable transport, shipping, and return costs will be determined under applicable law and confirmed before arrangements are made. When the law requires Tilghman to provide or pay for transport or on-site service, Tilghman will do so.
Service will be arranged and completed within the time required by applicable law. Customers are not required to accept an indefinite repair delay.
07 · Useful answers
Before you need support.
When does the 12-month warranty start?
On the documented pickup or delivery date, with any extension required by applicable law. Keep your purchase agreement and delivery records.
Does someone else's repair void everything?
No. Maintenance or repair by another provider does not automatically void the entire warranty. Damage caused by that work may be excluded, but unrelated coverage remains in place.
Is every broken component covered?
No. Coverage depends on what caused the failure. A covered defect in build materials or workmanship is different from normal wear, accidental damage, or damage caused by misuse.
Can I use a repair shop near me?
Contact us first so we can assess the issue and discuss a coordinated local repair when appropriate. Get the repair scope and any reimbursement arrangement in writing before booking non-emergency work. Rights available under applicable law remain unaffected.
Does this warranty cover travel or lodging?
Discretionary travel, lodging, loss-of-use, and similar expenses are not benefits promised by this limited warranty. This does not limit damages or reimbursement available under applicable law.
Can the warranty transfer to a new owner?
This limited build warranty applies to the original retail purchaser and is not voluntarily transferable, except where applicable law requires otherwise. Separate manufacturer warranties have their own transfer rules.
Warranty contact
Tilghman Trailers
Warrantor:
Keon Tilghman, doing business as
Tilghman Trailers / Tilghman Tiny Homes
This limited warranty does not disclaim implied warranties or eliminate rights or remedies that cannot lawfully be limited. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Keep your purchase agreement, warranty documents, and maintenance records. A copy of these terms and the applicable manufacturer warranties is available before purchase by emailing us.